The founders of EasySpeedy and most employees have been in the hosting
industry since 1995. At that time we were appointed Premier Partners of the
territory of Denmark by American Verio/NTT reselling their hosting services
to Danish companies. This was a great success! Being a software development
company beside our hosting activities, we lauched one of the first CMS
systems which was called Easy-Updater. This value-added application called in
more customers and we were making good money.
Over the years our customer base continued to grow and so did the the amount
of support tickets... In 2000 we had loads of trivial support requests
like "can you please reboot my server", "I have locked myself out of my
firewall, please help", and "I need to reinstall my OS, can you do that for
me". Life was becoming routine and we found ourselves trapped in a never
ending support cyclus.
Out of frustration we spent countless nights discussing possible solutions to
avoiding trivial support issues and the idea of automation was born. A survey
among our customers showed that they would be more than delighted to help
themselves instead of needing to wait for us to be their remote hands. This
triggered us to design a beta version of our first Remote Control Center
where customers could reboot, and (re)install OS's.
For various reasons our new concept could not be implemented in the Verio
environment and we turned over our customer base to a 3rd party in 2000 in
order to realise our visions. Spending over a year designing and building our
own data center, and infrastructure, and programming a running version of our
first Remote Control Center, we launched EasySpeedy in 2001.
The ability to be able to resolve trivial support issues quickly became the
main reason for choosing EasySpeedy as hosting partner. Our customers are
truly enjoying the comprehensive control and flexibility offered by the
Remote Control Center's multiple do-it-yourself features.
Today, our trivial support load is almost non-existing and the remaining
tickets serve as valuable inspiration to constantly developing even more
do-it-yourself Remote Control Center features.
