We have no knowledge of your Control Center login information.

In such case we need to manually verify your identity, in order to provide you with a new password and userID. Please note that this could take some time and may require written documentation. Therefore we recommend you to keep your password and userID in a safe place.

We have no knowledge of your server's login information as you entered this information during your OS install.

In such case you wil need to install your Remote Recovery tool, mount your disk and change your login information yourself. The Remote Recovery tool is part of your Remote Control Center.

We take security very seriously. This is why your EasySpeedy servers are housed in our certified state-of-the-art data center. Every precaution is taken to ensure that absolutely no one has physical access to your server(s) other than our trusted engineers. Biometric authentication with weight control, man trap, video monitoring and security zones ensure that your server(s) physically are safe and secure.

No. Monitoring of hardware is not possible without installing a hardware monitoring application on your server. We take pride in not installing any backdoor's of any kind on our customers servers including monitoring applications as many of our competitors do. You are allways welcome to install your preferred monitoring application and monitor the hardware yourself.

However, we monitor our network and infrastructure 24/7,

No. As we have no knowledge of your password, we have absolutely no access. You will have the same privacy as if you were co-locating.