We Believe in the Simple over the Complex

Terms of Agreement

• If you experience any problems with server hardware or network, it's our responsibility.
• If you experience any problems with your software or applications within your server, it's your responsibility.

Cloud Servers

1. You get your own cloud server which runs on uniform Enterprise grade hardware.
2. You are allowed to resell cloud servers.

Dedicated Servers

1. You get your own bare metal dedicated EasySpeedy server with 100% empty hard disks.
2. You are allowed to resell space and the entire server to third parties.

Your Rights and Obligations

1. You agree to adhere to our Acceptable Use Policy (AUP).
2. You have full root (SSH) access to your server.
3. You, and you solely, have access to your server as we have no knowledge of your passwords.
4. You can mix cloud and dedicated servers in your myPrivateNetwork^®.
5. You can install any software of your choice as long as it is legal.
6. You are responsible for any software applications you may install.
7. You may use any remote Recovery Tools included in our services.
8. You are responsible for handling your domain names.
9. You may not perform ANY malicious activities using our services. See our AUP.
10. You are 100% responsible for any, and all activity coming from IP addresses belonging to your server.
11. You are responsible for backing-up your data.
12. You cannot use your server for high-volume bandwidth utilization, unless you are paying for the 100 Mbit/s or 100 Mbit/s+ package.
13. You cannot transfer this agreement to any third party unless approved by us in writing.

Terms of Services, Billing, and Payment

1. The service is valid for at least 1 month at a time. Billing cycle is identical with contract period.
2. The service will automatically renew itself until you cancel your subscription.
3. Your pricing cannot be increased. It will remain the same as when you signed up.
4. If we decide to lower our prices, your next invoice will automatically reflect this.
5. Valid cancellation of your server should be submitted via our ticket system.
6. You may cancel up to one day (24 hours) prior to renewal date.
7. Overdue accounts cannot be canceled until the balance has been settled.
8. Refunds will be given in exceptional circumstances at the discretion of the Management.
9. In case of any kind of malicious activities, we can disconnect your server at our choice. See our AUP.
10. You can change your payment method at all times to any other payment method offered by us.
11. Your proforma invoices and invoices are viewable and printable from your Control Center at all times.
12. If you are using credit card, we will automatically draw the recurring amount on the date of your initial payment.
13. If you are using PayPal you are responsible for transferring appropriate funds to cover your service fee in due course.
14. If you are using bank transfer you are responsible for transferring appropriate funds to cover your service fee in due course.
15. If you fail to pay in due course, we will immediately disconnect and eventually terminate your server unless you have entered an agreement in writing with us.
16. If your server is disconnected due to missing payment, we reserve the right to charge you a re-connection fee of EUR 25.

Our Obligations and Rights

1. We own, without exception, all hardware and infrastructure installed in our highly secure data center, and which is made available to you.
2. We will have no knowledge of your usernames and passwords, and as a consequence thereof we cannot access your services.
3. We are responsible for the server hardware, and will replace spare parts, or offer you a new server at no additional cost.
4. We are responsible for our network infrastructure and all maintenance in this regard.
5. We guarantee that our services are performed in accordance with industry standards.
6. We do not guarantee that our services are error free.
7. We do not guarantee that all advertised operating systems are available for auto-install at all times due to updating and maintenance.
8. If applicable, all maintenance and service jobs will be performed between 10:00 PM and 06:00 AM CET.
9. We cannot be held responsible for:
   
   • your choice of operating system, software, applications or hardware configurations.
   • your or any third party actions that destroys your data, operating system, software, applications or configurations.
   • any loss of any data whatsoever and for whatever reason.
   • any server-downtime.
   • your possible actions violating national or community laws or directives of the European Union, nor any international laws or conventions.
10. We maintain and control the ownership of all IP addresses and we reserve the right to change or remove any IP address at our discretion.
11. We are logging all network activity at all times, and at all levels, and we are saving this information for as many days as we consider appropriate.
12. We guarantee that your private information is treated confidentially, and will not be disclosed to any third party.
13. Any dispute between you and us is to be governed by Danish law and should be executed by the Maritime and Commercial court in Copenhagen, Denmark.

This page is subject to change without any notice. Version 11.01.