Monitored 24/7
Facing problems that cannot be solved via your Control Center, it's nice to know that help is just a ticket away.
With us, you need not to submit your ticket to a support pool manned with 1st level staff. Instead, you submit your ticket directly to 3rd level engineers specialized in the field of your concern.
Useful features includes:
- Send your inquiry directly to the appropriate department such as Hardware, Network, Storage, Billing, Sales...
- Listing full case history per server you have with us
- Setup different access-levels for other persons to either read/write tickets
- Handle all your servers from the same interface
- The ticket system is accessed through an SSL encrypted connection to your Control Center
