24/7 - Free Support Services

Our mission is that your servers are always online. Chances are you may never need our in-house support. However, if you need a helping hand, we stand ready to support you in every possible way.

Looking forward to exceed your expectations!

  1. Control Center

    Your single-point out-of-band management interface to your servers.

    The Control Center has a comprehensive list of features and automation.

  2. Knowledge Base

    Search our Knowledge base to find answers to your technical questions.

    Numerous technical articles has been written by EasySpeedy experts.

  3. Support Tickets

    Facing problems that cannot be solved via your Control Centers remote control facilities?

    Consult our 2nd or 3rd level engineers specialized in the field of your concern.

With KVM over IP Your Server is Always Accessible

 

KVM Console Redirection

KVM over IP (Keyboard, Video, Mouse over IP) is a feature pre-fitted and enabled on all EasySpeedy servers free of charge!

It allows you to remotely control the keyboard, monitor and mouse from the servers console. This is basically the same as sitting in front of the server, with the full access that it provides. You can attach an ISO-image file or the local CD/DVD drive from your local desktop PC allowing you to install your operating system/any other software application of choice onto your hosted server.

In addition, having access to the console of your server can prove very useful in a case of emergency, since it provides an out-of-band access. This means that you can control your server, even if a network or firewall misconfiguration occurs.

Included Features

  • Console and Storage Redirection
  • Built-in and available 24/7/365
  • Hardware sensor monitoring
  • System event and fault logging

Did we mention, that it's free?

See the relevant section in our knowledge base for detailed information on how to use the specific KVM over IP controller in your server.

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Resolve Problems in just Minutes

Your Control Center is your single-point interface to manage your servers, and it's NOT installed on any of your servers. It runs on seperate hardware outside your server, and thereby enabling you to access your server, even if it's unavailable.

If your server is unavailable, it can be accessed by loading your Recovery Tool (is already in your Control Center) to mount your disks and log files to correct any errors.

In addition, your Control Center collects and maintains a complete and updated list of history of records.

Useful features include

  • Access to your KVMoIP
  • Reboot your server
  • Hardware reset, equivalent to hitting the reset button
  • Power your server off and on, equivalent to hitting the power button
  • Recovery Tool used to correct errors on your server even if it's not available
  • Recover or retrieve your data before re-installing
  • Install or reload your OS automatically
  • Examine your server's log files
  • Examine your network configuration
  • Enter a new root password
  • Include/exclude users and manage users permissions, set language and skin preferences on an individual level.

Search our Knowledge Base to find answers to your technical questions. Numerous technical articles has been written by EasySpeedy experts to help you out.

Self-Service Made Easy

The fastest support is being able to solve your problems yourself. The majority of problems you will ever face can be solved using the Control Center's variety of facilities and your permanent KVMoIP.

Further Assistance?

Facing problems that cannot be solved via your Control Centers remote facilities or your KVMoIP, it's nice to know that help is nearby.

With us, you need not to submit your ticket to a support pool manned with 1st level staff. Instead, you submit your ticket directly to 2nd or 3rd level engineers specialized in the field of your concern.

Useful Control Center features include

  • Label your ticket; Hardware, Network, Storage, Private LAN, Billing, Sales... and meet an expert of your concern
  • See full case history per server you have with us
  • Grant access to others from within your organisation to either read/write tickets
  • Handle all your servers from the same interface

Of course, all communication is well protected via HTTPS.